Q: I registered Mass Mailer but it says I need to register again? Answer
Q: Where do I download the user guide? Answer
Q: How do I download the latest update? Answer
Q: How do I setup my sender account? Answer
Q: How do I setup my mail server? Answer
Q: How do I setup my email groups? Answer
Q: How do I import my email lists from an older version? Answer
Q: How do I import an email list? Answer
Q: How do I merge the first name into an email? Answer
Q: Do I have the latest updated versions of the software? Answer
Q: How do I receive a free demo version? Answer
Q: How do I order the software? Answer
Q: How do I add images to my email? Answer
Q: Which ISP should I choose for bulk emailing? Answer
Q: Why is Mass Mailer not sending email? Answer
Q: How do I send html emails? Answer
Q: What can affect the speed of sending my emails? Answer
Q: How does Mass e-Mailer stats program work? Answer
Q: How Do I Add An Image To My Email? Answer
How do I set-up my sender account?
First step is to setup your sender account
information. To begin click on "Tools" and choose the first option "Sender Account"
From this screen complete the form by
adding your name, email address, reply to email address, and company. Email address and reply to address do not need to be the same.
Signature field is optional.
How do I set-up my mail server?
Next click on the "My Mail Server"
tab. This is where you set-up your mail server which Mass Mailer will use to send out emails.
If you do not know the name of your out going mail server
contact your ISP or hosting company for this information. For your User Name put in your complete
email address. Password is the password that you setup or assigned by your ISP. Most of the time this information is the
same information used when you setup you email account in Outlook, Outlook Express or other mail client.
How do I set-up my email groups?
To setup your groups to import your
email lists into Mass Mailer go to "Groups" and choose "New Group"
From this screen simple name this group
How do I import an email list from older version of Mass Mailer?
With Mass Mailer 2.16 it is possible to import email groups from older versions.
To begin this process go to "Tools" and choose the last option "Import?Upgrade Mass e-mailer Database".
To start the data transfer first locate the data
folder for older Mass e-mailer versions. Begin by clicking the small folder icon.
From this window locate the old mass e-mailer
data folder. In most cases the folder is located under program files>Intelliquis>Mass e-Mailer>mail data.
After the mail data folder is located click "OK".
How do I import an email list?
To begin the import process first highlight the group that you want your email names to import into.
This is done by positioning the mouse cursor over the group name and click on your mouse's left button. After the group
name is highlighted right click and a new drop down box will appear. Now choose "Import Recipients".
From the "Select Group and Text File"
screen click on the small square button on the left to locate your database file.
From this windows you can choose the
database file that you want to import into Mass Mailer. Mass Mailer supports many database file types including .txt and
Microsoft's Excel .csv files. The window defaults to .txt files but this can change by clicking on the down arrow at "Files of type"
and then choosing "all files". Next click the down arrow at the "Look in" field located at the top and navigate
to the folder that contains your database file. After locating the data file highlight it and choose "open". This has set the
path for Mass Mailer to open the database file. (WARNING!! Before importing close the database file if it is open.)
At this screen before you import choose the type
of deliminator. Choices are either comma, tab, semi-colon, space, or fixed width. Then click "Next" to begin the field mapping process.
At the field mapping screen we need to match what is on the left with what is on the
right. From "Import Field" column highlight the down arrow in the first field and choose the best match for the data field
on the left.
Complete the field mapping by matching the
"Sample Value" with "Import Field"
Click next to open the import data window.
Click "Import" to begin the import process
After the import process is complete click "Cancel" to close the import window and view the
email names.
Do I have the
latest updated versions of the software?
To find out, start Mass Mailer
software and see what version it is. The latest version number is 2.16. To upgrade go to our
upgrade site.
If the numbers on your version are lower, you may want
to upgrade to the new 2.16 version. *Note: You will need you old customer
ID for the upgrade pricing. To purchase the upgrade click here
How do I receive a free demo version?
You can download our
products to try them out for free, and we recommend doing just that before
you buy them. To download the latest free demo versions of our bulk email
software programs click here. Then, when you are ready to purchase click the "purchase"
button in the left panel of this website. Once you order, you will
immediately receive unlock codes to make the demo version fully functional.
How do I order
the software?
To order our software,
click this purchase button. When you
order our software online, an e-mail with your download link and unlock instructions
to convert the demo software to a fully functional version will be sent immediately after
the order is processed.
How do I add images to my email?
He have had several
calls and emails concerning how to add picture to an email.
Click here for additional information.
Which ISP should I choose for bulk emailing?
Several of the
larger ISPs such as AOL, CompuServe, MSN, and Prodigy along with most of
the free ISP's such as Juno, WorldShare, EarthLink, NetZero are set up as
intranets (as opposed a true internet connection), and have installed
filters to try to prohibit users from sending bulk email. Many large isp's
such as Comcast, South West Bell, SBC Global will allow you to send email but may
limit the number you can send in a day. The best solution is to sign up for
our unlimited mail server or use your own hosting account
mail server. Mass e-Mailer also has its own built in mail server that will allow you to send email from your
PC and bypass your ISP
Why is Mass Mailer
not sending email?
There are two
ways to sending emails with - connecting directly to the recipient's mail
server or using your own mail server or your ISP's. Most of the time this is the same
SMTP server settings you are using for Outlook. If you are not sure just call your
ISP and ask them for their out going mail server name, your user name and
password to access the server. Mass Mailer works with all types of mail
servers. Should you have a problem connecting please contact us.
Check to make sure that your firewall
allows Mass Mailer to connect, or check with your ISP to see if they are blocking port 25 or 80
How do I send html emails?
Mass Mailer
is very capable of sending HTML emails. It does require some knowledge of
html, but most important you will need to load your images on your web server.
To load an HTML message first save your file in HTML format. Next go to
"New Message".
Click on "File" then "Import
from file".
From the file open window
locate the folder and html file that was created. Highlight the file and click "open".
Your html file will then import into Mass Mailer ready to send.
What can affect the speed of sending my emails?
When
Mass Mailer was developed, we tried it out on several
different ISP's. On the dial-up 56k connection that we used, we were able
to send emails at the rate of just over 50,000 per hour. However, every
ISP is different, and there are many factors within the ISP's system that
can affect the speed at which you are able to send emails including ISP
filters, bandwidth, internet traffic, mail server congestion, etc. Another
thing that can slow it's speed down is some ISP's mail server programs run
at a slower pace than others. Some mail servers will allow 50,000 emails
or more per hour through their system, others may only allow 2,500 - this
is the most common problem that will slow down.
I have a question that is not
listed here.
If you have a
technical question that is not listed here, please call us at
USA 800-590-0809,
Canada 888-398-8269, or
United Kingdom 02070-787437. Thank you.
